About Us
Our family of stores includes Atlanta Cycling, Trek Tennessee, and Trek South Carolina. We believe the bicycle is a simple solution to many of the world's most complex problems - from climate change to traffic congestion, physical and mental health, and more. That's why we're committed to Building Better Cyclists and using bikes as a force of good for our planet and every person on it.
Improving our communities by changing the way people experience cycling is one of our core values. If you feel the same way, apply to join our team today!
Position Overview
Whether you're helping someone find their first bike or tuning up a ride for an epic journey, we’re in the business of creating lasting memories. The pace is fast, our customers are passionate, and a collaborative, customer-focused mindset is essential. We prioritize hospitality skills and are more interested in your eagerness to learn than in what you already know. If you're a bike expert, fantastic! If not, we provide comprehensive training. What matters most is your ability to understand customer needs and deliver exceptional service.
We are looking for a skilled and passionate BIKE MECHANIC to join our team. In this role, you’ll be responsible for assembling, tuning, and maintaining bikes to ensure top performance and safety for our customers. With a strong understanding of bicycle components and mechanics, you’ll troubleshoot repairs, service bikes on the spot, and install accessories customers choose for their new bikes. You’ll also be the first to handle brand-new models before they hit the sales floor. Above all, you’ll build trusted relationships with customers who rely on you to keep their gear running flawlessly.
The ideal Bike Mechanic balances a passion for people with broad technical expertise, a commitment to quality craftsmanship, and excellence in retail practices, all while supporting teammates in a dynamic, customer-focused environment. If you’re a problem-solver with a love for bikes and a drive for technical mastery, this is a great opportunity to put your skills to work.
Responsibilities
- Commit to delivering the highest level of customer service and ensuring a positive experience for every guest.
- Serve as bike assembler, as needed.
- Inspect assembled bikes to confirm that they meet quality and safety standards.
- Complete routine maintenance, warranty repairs, and general servicing of bicycles and parts.
- Execute tune ups, overhauls and small repairs for customers in an efficient manner.
- Sales of service packages, parts and accessories. Product demonstrations when necessary.
- Speak authoritatively on technical matters; serve as technical consultant to the sales team.
- Continuously build and maintain a broad ranging technical proficiency which includes all current technologies, such as hydraulic brake service, suspension, and eBike diagnostics and repair.
- Maintain service documentation including what service was performed, the outcome, and any recommendations for future service.
- Collect and document customer information to enhance follow-up and personalized service.
- Communicate needs for tools, equipment and inventory and suggestions for additional services with service writer and store manager.
- Maintain an organized, clean and safe workspace.
Qualifications
- A positive, pitch-right-in attitude with an ability to engage with customers in a friendly, approachable manner.
- An affinity for bicycles and the cycling industry.
- Strong mechanical aptitude and familiarity with bicycle components and assembly.
- Team player mindset with the ability to collaborate effectively with colleagues and contribute to a positive workplace culture.
- Strong attention to detail and ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficiency with point-of-sale systems and general computer skills.
- Strong problem-solving skills and ability to handle customer inquiries or complaints professionally.
- Physical ability to lift and move bicycles and other heavy equipment (up to 50 lbs.)
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Experience in retail sales or customer service a plus, but not required.
- Prior bike mechanic experience preferred.
We are an Equal Employment Opportunity (“EEO”) Employer. We strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.